Questions, answered.
Everything you need to know before you open a case.
How many people can play?
2 to 6. With two players, each of you takes a side. With more, split into two teams. One screen per team works best.
Do we need to be in the same place?
No, that's the point. Play together on the couch or from different cities. You just need to be able to talk: on a video call, a phone call, or in the same room.
What devices work?
Any modern browser on a laptop, tablet or phone. A laptop or tablet is nicest for the Field team because the crime scene is a big picture to explore.
How long does a case take?
About 45–60 minutes. There's no hard cutoff. The clock keeps running if you go over, and you can use hints any time.
How do I get my key?
Right after checkout, your case key arrives by email and appears on the receipt page. Enter it at stakeout/play on each device.
Can we play again later?
Yes. Your key stays valid, and your progress is saved in your browser, so you can pause and pick up where you left off.
What if we get stuck?
Every lead has three hints, from a gentle nudge to the answer itself. Hints are free; they just show up on your final case report.
Refunds?
If the game doesn't work for you, email us within 14 days and we'll make it right. See the refund policy.